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WE NOW HAVE A NEW TELEPHONE SYSTEM AND A NEW TELPHONE NUMBER


0161-983-0190


We have updated our telephone system in response to your feedback to improve the quality of our service delivery. This means a change in telephone provider and also our surgery telephone number to 0161-983-0190.  This system is very new to us and we really do appreciate your support and patience with us as we get to grips with it!


Surgery Connect supports highly efficient call management across multiple or single practices with features that are built around the needs of general practice:



  • A call recording functionality is available for landlines and mobiles, inbound and outbound to support both patients and surgery.



  • Dealing with peaks of inbound calls when appointment lines open is challenge. Queue busting allows patients to be automatically called back, rather than have to wait in a queue.



  • Call routing can distribute calls across multiple sites and groups, and be linked to the needs of specific patients.

  • Call and video consultation recordings and history are linked to individual patient records.

  • Single click dialling of patients from clinical records saves time and avoids errors.

  • Administrators can listen in to reception calls, helping support staff in training.

  • Automated voice reminders can be set up, helping in times of high demand.



  • Calendar events can be added to control hours and days of operation, and automatically signpost callers to alternative numbers.

  • Surgery Connect is resilient: mobile phone back up means that calls can be routed to mobiles, in case phone lines lose connectivity.

  • Multiple languages can be supported, by recognising the speech input of the caller.

  • Inbound and outbound video calls are supported, and we are working on the use of AI to help process calls







Pride in Practice

Pride in Practice GOLDAward

Clarendon Surgery & The Angel Medical Practice receives their GOLD Pride in Practice award for delivering fully inclusive healthcare services to their patients.

Pride in Practice is a quality assurance support service delivered by LGBT Foundation that strengthens and develops a GP Practice’s relationship with their lesbian, gay and bisexual patients. Pride in Practice was funded by Salford CCG to work with all 55 GP practice across Greater Manchester. You can find out more at:www.lgbt.foundation/prideinpractice

There was a real sense of excitement on the day of the award, with practice staff gathering to have their picture taken and celebrate their achievement! A supported assessment was completed with representation from the clinical and clerical teams but the entire practice has embraced changes such as monitoring sexual orientation, increasing visibility of lesbian, gay and bisexual (LGB) people in the waiting area, and making small tweaks to language to be more inclusive of people with same gender partners.

Andrew Gilliver, Pride in Practice Coordinator, said, “The practice staff were fantastic to work with and enthusiastic about making small changes that make a big difference to LGBT people, like displaying posters in the waiting area and encouraging lesbian and bisexual women to take up cervical screening by showing that they are offering a fully inclusive service. I was delighted to present them with a very well deserved GOLD award – huge congratulations!”

The practice now receives regular LGB resources such as posters and safer sex packs, as well as information on specialist services, including LGBT Foundation’s sexual health and wellbeing services, LGBT domestic abuse services and LGBT cancer support groups.



 
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