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WE NOW HAVE A NEW TELEPHONE SYSTEM AND A NEW TELPHONE NUMBER


0161-983-0190


We have updated our telephone system in response to your feedback to improve the quality of our service delivery. This means a change in telephone provider and also our surgery telephone number to 0161-983-0190.  This system is very new to us and we really do appreciate your support and patience with us as we get to grips with it!


Surgery Connect supports highly efficient call management across multiple or single practices with features that are built around the needs of general practice:



  • A call recording functionality is available for landlines and mobiles, inbound and outbound to support both patients and surgery.



  • Dealing with peaks of inbound calls when appointment lines open is challenge. Queue busting allows patients to be automatically called back, rather than have to wait in a queue.



  • Call routing can distribute calls across multiple sites and groups, and be linked to the needs of specific patients.

  • Call and video consultation recordings and history are linked to individual patient records.

  • Single click dialling of patients from clinical records saves time and avoids errors.

  • Administrators can listen in to reception calls, helping support staff in training.

  • Automated voice reminders can be set up, helping in times of high demand.



  • Calendar events can be added to control hours and days of operation, and automatically signpost callers to alternative numbers.

  • Surgery Connect is resilient: mobile phone back up means that calls can be routed to mobiles, in case phone lines lose connectivity.

  • Multiple languages can be supported, by recognising the speech input of the caller.

  • Inbound and outbound video calls are supported, and we are working on the use of AI to help process calls







Choose to Change

    

 Choose to change

 

Fed up of dieting and want to learn how to manage your weight?

 

Are you ready to make positive lifestyle changes to improve your health?

 

If so, then join our FREE weight management service Choose to Change

 

 

Choose to Change Weight Management Service

 

Choose to Change is a specialist weight management service helping adults make lifestyle changes that will enable them to lose weight and improve their health.

 

The FREE programme differs from traditional weight loss programmes as it encourages lifelong changes to eating habits rather than short term diets. It helps people overcome their barriers to weight loss, make sensible food choices and become more active. It has produced many successful results.

 

You can access the service via a health professional referral such as a GP, nurse or dietitian.

 

 

How It Works

 

Once you have been successfully referred, the Choose to Change team will support you on every step of your journey - helping you change your lifestyle, lose weight and become fitter, healthier and happier.

 

 

What Can You Expect From The Programme?

 

  • A two-hour consultation to assess your needs.
  • 11 fortnightly sessions over six months.
  • Support from a range of weight management specialists.
  • Follow up sessions, newsletters and continuing support.

 

What Can You Expect From Each Session?

 

  • A supportive and caring environment.
  • Review of eating habits and updating of a monitoring diary.
  • Tips on healthy eating.
  • Guided weight loss advice.
  • Information on how to maintain weight loss.
  • Physical activity adapted for all abilities.
  • Guidance on lifelong lifestyle and behavioural changes.
  • Personal activity and nutrition goal setting at the end of each session.

 

 

How Can You Join?

 

  • If you are committed to making a positive change, you can ask your GP or practice nurse to refer you to the programme. You must be over 18-years-old, have a BMI of >35 and have a chronic illness (e.g. diabetes).
  •  

For further information, contact the Choose to Change team on:

 

Tel: 01204 570 999

 

Email: choose.tochangegm@nhs.net

Website: www.ablhealth.co.uk/salford

 

 



 
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