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WE NOW HAVE A NEW TELEPHONE SYSTEM AND A NEW TELPHONE NUMBER


0161-983-0190


We have updated our telephone system in response to your feedback to improve the quality of our service delivery. This means a change in telephone provider and also our surgery telephone number to 0161-983-0190.  This system is very new to us and we really do appreciate your support and patience with us as we get to grips with it!


Surgery Connect supports highly efficient call management across multiple or single practices with features that are built around the needs of general practice:



  • A call recording functionality is available for landlines and mobiles, inbound and outbound to support both patients and surgery.



  • Dealing with peaks of inbound calls when appointment lines open is challenge. Queue busting allows patients to be automatically called back, rather than have to wait in a queue.



  • Call routing can distribute calls across multiple sites and groups, and be linked to the needs of specific patients.

  • Call and video consultation recordings and history are linked to individual patient records.

  • Single click dialling of patients from clinical records saves time and avoids errors.

  • Administrators can listen in to reception calls, helping support staff in training.

  • Automated voice reminders can be set up, helping in times of high demand.



  • Calendar events can be added to control hours and days of operation, and automatically signpost callers to alternative numbers.

  • Surgery Connect is resilient: mobile phone back up means that calls can be routed to mobiles, in case phone lines lose connectivity.

  • Multiple languages can be supported, by recognising the speech input of the caller.

  • Inbound and outbound video calls are supported, and we are working on the use of AI to help process calls







Care Quality Commissioning (CQC)

Care Quality Commissioners (CQC)

CQC are body who are independent regulators of all health and social care services in England.  They check that people get suitable, safe health and social care of a standard that meets the rules set by the government and covers all services provided by hospitals, GP surgeries, dentists, ambulance services, care homes, and services provided within people’s homes.

Please see the leaflet on our website which will give more information regarding the CQC: 

The practice is checked by the CQC by ensuring that we are registered and our premises and services are good enough to meet government standards.  As part of the registration process we have to provide a statement of purpose.  This is a document which includes set standards about the services that we provide.  

 Our Statement of Purpose describes:

• Our aims and objectives in providing our services.

• The kinds of services we provide.

• The locations of our premises .

• Details about our practice, which includes our legal status, and the manager(s), including the ‘address for service’ for all registered persons.

 CQC_Leaflet.pdf

Statement of purpose.pdf 



 
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