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WE NOW HAVE A NEW TELEPHONE SYSTEM AND A NEW TELPHONE NUMBER


0161-983-0190


We have updated our telephone system in response to your feedback to improve the quality of our service delivery. This means a change in telephone provider and also our surgery telephone number to 0161-983-0190.  This system is very new to us and we really do appreciate your support and patience with us as we get to grips with it!


Surgery Connect supports highly efficient call management across multiple or single practices with features that are built around the needs of general practice:



  • A call recording functionality is available for landlines and mobiles, inbound and outbound to support both patients and surgery.



  • Dealing with peaks of inbound calls when appointment lines open is challenge. Queue busting allows patients to be automatically called back, rather than have to wait in a queue.



  • Call routing can distribute calls across multiple sites and groups, and be linked to the needs of specific patients.

  • Call and video consultation recordings and history are linked to individual patient records.

  • Single click dialling of patients from clinical records saves time and avoids errors.

  • Administrators can listen in to reception calls, helping support staff in training.

  • Automated voice reminders can be set up, helping in times of high demand.



  • Calendar events can be added to control hours and days of operation, and automatically signpost callers to alternative numbers.

  • Surgery Connect is resilient: mobile phone back up means that calls can be routed to mobiles, in case phone lines lose connectivity.

  • Multiple languages can be supported, by recognising the speech input of the caller.

  • Inbound and outbound video calls are supported, and we are working on the use of AI to help process calls







Breast Feeding Help & Support

One-to-one support for breastfeeding

Midwives, health visitors and local trained volunteer mothers (peer supporters) are there to help you get breastfeeding off to a good start. They can give you lots of information and support just when you need it.

If you need to speak to someone between midwife or health visitor appointments, you should find their contact details in your baby's red book. Ask your midwife or health visitor to show you the page when you first get it.

You could also go to your local drop-in baby clinic to see a health visitor face to face.

Breastfeeding helplines and websites

Helplines

  • National Breastfeeding Helpline – 0300 100 0212
  • Association of Breastfeeding Mothers – 0300 330 5453
  • La Leche League – 0345 120 2918
  • National Childbirth Trust (NCT) – 0300 330 0700

Websites

  • The Breastfeeding Companion is a a video based resources designed to support every mother and her baby in making breastfeeding a comfortable and enjoyable experience.
  • Bliss is a special care baby charity that provides vital support and care to premature and sick babies across the UK.
  • The Breastfeeding Network provides breastfeeding support and information.
  • La Leche League offers mother-to-mother support with breastfeeding.
  • The Lactation Consultants of Great Britain can help you find a lactation consultant near you.
  • The Twins and Multiple Births Association (TAMBA) has information about feeding twins and triplets.
  • The National Childbirth Trust (NCT) is a charity that provides information and support on all aspects of pregnancy, birth and early parenthood, including breastfeeding.
  • The UK Association for Milk Banking has information about using donated breast milk if your baby is premature or ill, and how to donate breast milk. 

Got a breastfeeding question?

Sign into Facebook and message the Start4Life Breastfeeding Friend chatbot for fast, friendly, trusted NHS advice anytime, day or night.

How partners can support breastfeeding

Women are much more likely to breastfeed for longer when they have their partner's support. Practical ways dads and partners can help with breastfeeding include:

Go to antenatal or breastfeeding sessions. Some sessions are organised especially for dads. Ask your midwife or at your local Children's Centre for further details.

Give emotional and practical support. Try to make time for each other when you can. Do little things to make each other feel cared for and included.

Arrange paternity leave. Talk to your employer about paternity leave early on so you can plan how this best suits your family needs.

Make her life easier. For example, bring her dinner if the baby wants to feed at the same time, bring her a cup of tea and a magazine, or perhaps arrange for family or friends to keep her company while you're at work.

Do your bit around the home. Then your partner can focus on caring for your baby and getting breastfeeding off to a good start.

Provide some stress relief. If you already have young children, take the stress away from mum by keeping them entertained while she feeds the baby.

Get involved in your baby's care. Giving your baby their bath, changing nappies and being part of getting ready for bed are great ways of getting close to your baby.

Give your baby a bottle of breast milk. After a few weeks, if your partner begins to express her breast milk, you could give your baby a bottle of breast milk.

Get Start4Life pregnancy and baby emails

For information and advice you can trust, sign up for weekly Start4Life pregnancy and baby emails.



 
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