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WE NOW HAVE A NEW TELEPHONE SYSTEM AND A NEW TELPHONE NUMBER


0161-983-0190


We have updated our telephone system in response to your feedback to improve the quality of our service delivery. This means a change in telephone provider and also our surgery telephone number to 0161-983-0190.  This system is very new to us and we really do appreciate your support and patience with us as we get to grips with it!


Surgery Connect supports highly efficient call management across multiple or single practices with features that are built around the needs of general practice:



  • A call recording functionality is available for landlines and mobiles, inbound and outbound to support both patients and surgery.



  • Dealing with peaks of inbound calls when appointment lines open is challenge. Queue busting allows patients to be automatically called back, rather than have to wait in a queue.



  • Call routing can distribute calls across multiple sites and groups, and be linked to the needs of specific patients.

  • Call and video consultation recordings and history are linked to individual patient records.

  • Single click dialling of patients from clinical records saves time and avoids errors.

  • Administrators can listen in to reception calls, helping support staff in training.

  • Automated voice reminders can be set up, helping in times of high demand.



  • Calendar events can be added to control hours and days of operation, and automatically signpost callers to alternative numbers.

  • Surgery Connect is resilient: mobile phone back up means that calls can be routed to mobiles, in case phone lines lose connectivity.

  • Multiple languages can be supported, by recognising the speech input of the caller.

  • Inbound and outbound video calls are supported, and we are working on the use of AI to help process calls







Appointments

circled_dayThe Practice offers a telephone access service which gives patients better access to GP's.

How does it work?  

You call the surgery anytime during opening hours.

Receptionists are asked to collect brief information in in order to help the doctors prioritise phone calls and ensure that patients receive the appropriate level of care.  However if you do not wish to inform the Receptionist what the problem is just say it is a personal matter.

The Healthcare Professional will then call you back as soon as possible, usually within two hours.  Often matters can be dealt with over the phone saving you a visit to the surgery.  If you work and can only receive calls at a certain time please advise the Receptionist of this and the Healthcare Professional will do their best to ring you when it is convenient for you.

If you need to come into the surgery the Healthcare Professional will make you a face to face appointment with the appropriate person.

Sick Children will always be seen as soon as possible if brought to the surgery and this is nearly always quicker than a home visit.

If you wish to be seen at The Angel Medical Practice please tell the Healthcare Professional or Receptionist when booking your appointment so your appointment is booked at the right surgery.

How does this system benefit patients?

We work hard to listen to what you as patients tell us and your feedback is very important to us.  You told us you wanted better access to clinicians and so we got together to work out what we could do bettter and as a result we redesigned the whole appointment system to improve the speed in which you accessed a doctor.  We continue to monitor the uptake and level of demand and continually adapt out ways of working to ensure these are met.  The significant increase in our patient satisfaction levels and positive response from you has led to lots of other practices being interested in learning more and as a result Dr Tankel was invited to take part in a short film explaning the system and the constant analysis involved in makinf it work.

Click on the link below to see him action:

https://vimeo.com/131077564

Walk-in Centre

If you have a minor illness or have had a minor injury you may wish to attend the local Walk-In Centre where no appointment is necessary. 

2nd Floor, Boots
32 Market Street, Manchester
0161 839 6227

 
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