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WE NOW HAVE A NEW TELEPHONE SYSTEM AND A NEW TELPHONE NUMBER


0161-983-0190


We have updated our telephone system in response to your feedback to improve the quality of our service delivery. This means a change in telephone provider and also our surgery telephone number to 0161-983-0190.  This system is very new to us and we really do appreciate your support and patience with us as we get to grips with it!


Surgery Connect supports highly efficient call management across multiple or single practices with features that are built around the needs of general practice:



  • A call recording functionality is available for landlines and mobiles, inbound and outbound to support both patients and surgery.



  • Dealing with peaks of inbound calls when appointment lines open is challenge. Queue busting allows patients to be automatically called back, rather than have to wait in a queue.



  • Call routing can distribute calls across multiple sites and groups, and be linked to the needs of specific patients.

  • Call and video consultation recordings and history are linked to individual patient records.

  • Single click dialling of patients from clinical records saves time and avoids errors.

  • Administrators can listen in to reception calls, helping support staff in training.

  • Automated voice reminders can be set up, helping in times of high demand.



  • Calendar events can be added to control hours and days of operation, and automatically signpost callers to alternative numbers.

  • Surgery Connect is resilient: mobile phone back up means that calls can be routed to mobiles, in case phone lines lose connectivity.

  • Multiple languages can be supported, by recognising the speech input of the caller.

  • Inbound and outbound video calls are supported, and we are working on the use of AI to help process calls







Clarendon Surgeryopen_sign_and_clock

The surgery reception is open from 08:00 - 18:30 Monday to Friday.

We operate a telephone triage system. This will lead to greater access to a clinician. 

Doctor Contact Times (telephone triage and appointment)

 MorningAfternoon
Monday *08:00 - 12:0014:00 - 18:30
Tuesday 08:00 - 12:0014:00 - 18:30
Wednesday08:00 - 12:0014:00 - 18:30
Thursday08:00 - 12:0014:00 - 18:30
Friday

08:00 - 12:00

14:00 - 18:30

 

 

 

 

 

 

 * We are also offering an additional extended service of pre-bookable telephone advice slots on a Monday evening 6.30 - 7.30pm

Practice Nurse (by appointment)

MorningAfternoon
Monday08:00 - 12:0013:00 - 18:00
Tuesday       08:00 - 12:0013:00 - 20:30
Wednesday08:00 - 12:0013:00 - 18:00
Thursday08:00 - 12:00

13:00 - 18:00

Friday08:00 - 12:0013:00 - 18:00

 


 

 

 

 

 

 

Assistant Practitioner (by appointment)

Morning       Afternoon
Monday08.00 - 12:0013:00 - 17:00
Tuesday08.00 - 12:0013:00 - 20:30
Wednesday08.00 - 12:0013:00 - 17:00
Thursday08.00 - 12:0013:00 - 17:00
Friday08.00 - 12:0013:00 - 17:00

 

 

 

 

 
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