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WE NOW HAVE A NEW TELEPHONE SYSTEM AND A NEW TELPHONE NUMBER


0161-983-0190


We have updated our telephone system in response to your feedback to improve the quality of our service delivery. This means a change in telephone provider and also our surgery telephone number to 0161-983-0190.  This system is very new to us and we really do appreciate your support and patience with us as we get to grips with it!


Surgery Connect supports highly efficient call management across multiple or single practices with features that are built around the needs of general practice:



  • A call recording functionality is available for landlines and mobiles, inbound and outbound to support both patients and surgery.



  • Dealing with peaks of inbound calls when appointment lines open is challenge. Queue busting allows patients to be automatically called back, rather than have to wait in a queue.



  • Call routing can distribute calls across multiple sites and groups, and be linked to the needs of specific patients.

  • Call and video consultation recordings and history are linked to individual patient records.

  • Single click dialling of patients from clinical records saves time and avoids errors.

  • Administrators can listen in to reception calls, helping support staff in training.

  • Automated voice reminders can be set up, helping in times of high demand.



  • Calendar events can be added to control hours and days of operation, and automatically signpost callers to alternative numbers.

  • Surgery Connect is resilient: mobile phone back up means that calls can be routed to mobiles, in case phone lines lose connectivity.

  • Multiple languages can be supported, by recognising the speech input of the caller.

  • Inbound and outbound video calls are supported, and we are working on the use of AI to help process calls







Non-NHS Services

Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:

  • non_nhs_services1Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
  • Insurance claim forms
  • Prescriptions for taking medication abroad
  • Private sick notes
  • Vaccination certificates

The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.

Where patients request non-NHS items or services a private fee may be payable. This information sheet lists those fees which may be payable in advance.

Method of Payment:- Cash or Cheque.

SERVICE PROVIDED

FEE

Private Sick Note

£15.00

Private Diagnostic Blood

£15.00

Sundry letter from doctor (to Whom it may concern)

£15.00

Mortgage Document Certification

£25.00

Freedom of Infection Certificate

£20.00

Character Reference (at GP’s discretion)

£20.00

Photocopying (per page)

£0.50

Access to Medical Records (supervised viewing only)

£10.00

Computerised summary of Medical Records

£10.00

Photocopies of Paper Records

From £10.00 to £50.00

HGV, LGV, Coach, Bus, Taxi (PSU/PCV) Medical

£100

Driving Licence Countersignature

£25.00

Bupa Claim Form

£25.00

Income/Loan Protection Completion

£40.00

Accident & Sickness Completion Form

Up to £45.00

Police From Medical Questionnaire

£25.00

Power of Attorney Completion Form

£25.00

Patient dictated letter request

£15.00

OFSTED Childminder Form

£87.50

Holiday Insurance Cancellation Form

£20.00

SERVICE PROVIDED

FEE

Passport Form/Photograph Countersignature

(at GP’s discretion)

£15.00

International Certificate of Vaccination

£20.00

Fitness to Travel (no examination)

£15.00

Camp America Form

£40.00

Report (no exam) for Private Sector Employer

Up to £50.00

Certificate of Incapacity for Employer

£15.00

Court Exemption Report (No Exam)

Up to £25.00

Adoption Medical and Report – on Child

Decided by Authority

Adoption Medical and Report – on Adult

Decided by Authority

Medical Questionnaire for Security Forces (No Exam)

Decided by Authority

Medical Questionnaire for Security Forces (with Exam)

Decided by Authority

 

December 2015

 
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