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WE NOW HAVE A NEW TELEPHONE SYSTEM AND A NEW TELPHONE NUMBER


0161-983-0190


We have updated our telephone system in response to your feedback to improve the quality of our service delivery. This means a change in telephone provider and also our surgery telephone number to 0161-983-0190.  This system is very new to us and we really do appreciate your support and patience with us as we get to grips with it!


Surgery Connect supports highly efficient call management across multiple or single practices with features that are built around the needs of general practice:



  • A call recording functionality is available for landlines and mobiles, inbound and outbound to support both patients and surgery.



  • Dealing with peaks of inbound calls when appointment lines open is challenge. Queue busting allows patients to be automatically called back, rather than have to wait in a queue.



  • Call routing can distribute calls across multiple sites and groups, and be linked to the needs of specific patients.

  • Call and video consultation recordings and history are linked to individual patient records.

  • Single click dialling of patients from clinical records saves time and avoids errors.

  • Administrators can listen in to reception calls, helping support staff in training.

  • Automated voice reminders can be set up, helping in times of high demand.



  • Calendar events can be added to control hours and days of operation, and automatically signpost callers to alternative numbers.

  • Surgery Connect is resilient: mobile phone back up means that calls can be routed to mobiles, in case phone lines lose connectivity.

  • Multiple languages can be supported, by recognising the speech input of the caller.

  • Inbound and outbound video calls are supported, and we are working on the use of AI to help process calls







The Angel Medical Centre

When The Angel Medical Practice  is closed all calls will automatically divert to the main Site: Clarendon Surgery.  Therefore it is important to state that you wish to be seen at The Angel.

 

Reception Opening Hours         
Monday09:00 - 17:00
Tuesday09:00 - 17.00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17.00

 Doctor appointment times

Please note that these times are currently under review and in response to your feedback we are hoping to be able offer some additional clinics in the near future.

In the meantime, please remember that all patients can be seen at either site and that the main site: Clarendon Surgery currently has longer opening hours.

 

MorningAfternoon
Monday9:00-12:0013:00-17:00
Tuesday9:00-12:0013:00-17:00
Wednesday9:00-12:0013:00-17:00
Thursday*9:00-13:0014:00-17:00
Friday9:00-13:0014:00-17:00

 

 

 

 

 

* we are currently offering an extended service on a Thursday morning for pre-bookable telephone advice appointments 7.30am - 8.00am

Please check online or with reception for availability 

Practice Nurse & Assistant Practitioner (by appointment)

MorningAfternoon
Monday08.00 - 12.00 Nurse & HCAService available at Clarendon
Tuesday07.30 - 12.00 HCAService available at Clarendon
Wednesday08.30 - 12 Asst PractitionerService available at Clarendon
Thursday08.30 - 12.00Service available at Clarendon
FridayService available at Clarendon

Service available at Clarendon

 

 
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