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WE NOW HAVE A NEW TELEPHONE SYSTEM AND A NEW TELPHONE NUMBER


0161-983-0190


We have updated our telephone system in response to your feedback to improve the quality of our service delivery. This means a change in telephone provider and also our surgery telephone number to 0161-983-0190.  This system is very new to us and we really do appreciate your support and patience with us as we get to grips with it!


Surgery Connect supports highly efficient call management across multiple or single practices with features that are built around the needs of general practice:



  • A call recording functionality is available for landlines and mobiles, inbound and outbound to support both patients and surgery.



  • Dealing with peaks of inbound calls when appointment lines open is challenge. Queue busting allows patients to be automatically called back, rather than have to wait in a queue.



  • Call routing can distribute calls across multiple sites and groups, and be linked to the needs of specific patients.

  • Call and video consultation recordings and history are linked to individual patient records.

  • Single click dialling of patients from clinical records saves time and avoids errors.

  • Administrators can listen in to reception calls, helping support staff in training.

  • Automated voice reminders can be set up, helping in times of high demand.



  • Calendar events can be added to control hours and days of operation, and automatically signpost callers to alternative numbers.

  • Surgery Connect is resilient: mobile phone back up means that calls can be routed to mobiles, in case phone lines lose connectivity.

  • Multiple languages can be supported, by recognising the speech input of the caller.

  • Inbound and outbound video calls are supported, and we are working on the use of AI to help process calls







register_nowNew Patient Registration

To register as a patient you must either complete the section on your medical card relating to changing GP and hand it to our reception or complete a registration form which is available on request from reception.

When you do register with the practice you will also be asked to complete a brief questionnaire outlining your relevant medical history and details of any medication you may be taking.

The registration process takes 48 hours and until the process is complete you will not be able to make an appointment with a doctor unless it is for an acute medical emergency.

Practice Area & Boundaries

The practice accepts new patients who live within the inner practice boundary. This covers M3, M5, M6.  The practice does have existing patients in parts of the M7, M15, M27, M30 and M50.  However we only accept new patients within the inner practice boundary.

Please check with the reception staff that your address is within the practice area. You will be asked to provide proof of your address when you register i.e a utility bill with your  name and address on. You will also be asked to provide photo ID.

 
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