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WE NOW HAVE A NEW TELEPHONE SYSTEM AND A NEW TELPHONE NUMBER


0161-983-0190


We have updated our telephone system in response to your feedback to improve the quality of our service delivery. This means a change in telephone provider and also our surgery telephone number to 0161-983-0190.  This system is very new to us and we really do appreciate your support and patience with us as we get to grips with it!


Surgery Connect supports highly efficient call management across multiple or single practices with features that are built around the needs of general practice:



  • A call recording functionality is available for landlines and mobiles, inbound and outbound to support both patients and surgery.



  • Dealing with peaks of inbound calls when appointment lines open is challenge. Queue busting allows patients to be automatically called back, rather than have to wait in a queue.



  • Call routing can distribute calls across multiple sites and groups, and be linked to the needs of specific patients.

  • Call and video consultation recordings and history are linked to individual patient records.

  • Single click dialling of patients from clinical records saves time and avoids errors.

  • Administrators can listen in to reception calls, helping support staff in training.

  • Automated voice reminders can be set up, helping in times of high demand.



  • Calendar events can be added to control hours and days of operation, and automatically signpost callers to alternative numbers.

  • Surgery Connect is resilient: mobile phone back up means that calls can be routed to mobiles, in case phone lines lose connectivity.

  • Multiple languages can be supported, by recognising the speech input of the caller.

  • Inbound and outbound video calls are supported, and we are working on the use of AI to help process calls







ONLINE REPEAT PRESCRIPTION REQUESTS

If you are a patient aged 16 years or over, you can now order your repeat prescription using our online service.

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

You can also email your prescription request to: clarendonscripts@nhs.net

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. If you experience any problems please telephone the practice.

Please be aware that the email service will soon be unavailable.

Repeat Prescriptionsmulticolour_pills

If you take medication on a long-term basis, you can ask for a repeat prescription. These can be requested between 10:00 and 16:00 by coming into reception or by letter.  

All requests for repeat medication will be accepted by using the tear off slip from your prescription and by ticking the item/s required or by handwriting your repeat prescription request giving full details - name, address and medication required. If you wish for the prescription to be returned to you by post then please enclose a stamped addressed envelope.

Please note we do not accept repeat prescription orders over the phone or by fax.

Collection Service

Lots of chemists now offer a collection service and after requesting your repeat prescription from the surgery it is up to you, the patient, to arrange the collection of your prescription from the surgery by the chemist.

 
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