The Angel Medical Practice
(formerly known as Trinity Medical Practice)
IMPORTANT NOTICE ABOUT THE SERVICE AT
THE ANGEL MEDICAL PRACTICE.
Due to the impact of the Covid 19 crisis is having on NHS Services we are temporarily suspending the GP services at the Angel Medical Practice.
This is to help an alternative NHS provider deliver temporary essential services from these premises during the current health crisis. This does not impact on any of the telephone, video or online services which will continue as normal throughout this period. All patients who do need to be seen during this time will be offered appointments (following triage) at the Clarendon Surgery. All prescriptions can be ordered via any pharmacy, online or by email and will be sent out electronically.
Please accept our sincere apologies for the inconvenience this interruption may cause but we hope that our patients will understand that this is a necessary action at a very difficult time for us all.
Thank you for your patience, we aim to be able to resume services as soon as we possibly can.
From the all of Doctors & Staff
Doctors of the World have made available COVID-19 advice for patients translated in 20 languages, which were produced in partnership with the British Red Cross, Migrant Help and Clear Voice and approved by NHS England.
Following the updated Coronavirus guidance we are continuing with our telephone triage consultations for all GP appointments and offer video consults where appropriate. This is to keep our team and you as safe as we can. Any routine procedures or health reviews have been suspended until the situation changes and we feel that we are able to look after you safely.
We would ask you not to visit the surgery without an being invited to by a clinician following a telephone or video call. If you need to drop off your repeat prescription please use the box on wall at the top of stairs (clarendon) or box on the reception hatch (Angel). Please note that we will return it back to you electronically to your nominated pharmacy or the one nearest to your home address.
Coronavirus Update - Thursday 19th March
If you have either a new, persistent cough or a high temperature, you should self-isolate for 7 days if you live alone. If someone else in your household has symptoms, the whole household should isolate for 14 days.
You do not need to contact your GP or 111 if you self-isolate and you do not need a sick note.
For more information about Coronavirus, please visit
nhs.uk/coronavirus or gov.uk
Please do not contact NHS111 unless you feel you cannot cope with your symptoms at home, your condition gets worse or your symptoms do not get better after 7 days.
Do not go to a GP surgery or hospital
We will not make appointments for anyone with Coronavirus symptoms, in line with national guidance.
Thank you for your understanding and cooperation.
For employees seeking a 'Sick Note' (Med3 Fit Note) due to Coronavirus please download the following letter for your employer.
COVID19 Coronavirus Request for MED3 Fit Notes or GP Letters
If you need help or advice when we are closed please contact
Please see opening times for our normal working hours
We are excited to announce that we now live with eConsult – the online consultation software that gives patients a response from their GP within 48 hours.
It is no secret that GP Practices face increasing pressure to help patients get the right medical advice they need, as quickly as possible.
At Clarendon Surgery & The Angel Medical Practice we pride ourselves on continually looking at new ways to improve our service and we recognise that the vast majority of our patients prefer the same day telephone consultation system we provide, there are others who would prefer a different type of access. Therefore, in order to ensure we meet the ever increasing demand and needs of our patients whilst ensuring resources are utilised appropriately, we need to adapt the way we deliver care and look at new ways of supporting our patients.
We want to challenge the status quo and provide a more efficient service that enables patients to contact us digitally.
We will only improve access and the services we provide with the help and support of our patients.
What is eConsult?
eConsult is an evidence based online platform that enables patients to request medical advice from their GP by simply undergoing an online consultation. During the online consultation patients may be provided with advice for self-help or for them to contact other services to receive the care that aligns with their symptoms. For example, the patient may be signposted to a pharmacy for minor ailments or emergency services for signs of critical illness. Patients can submit an eConsult for a condition they have of which they want advice on (e.g. heart disease) or a new condition.
If a GP feels that a patient needs a face-to-face appointment then they will contact the patient within 48 hours and invite them in for an appointment that same day. For many medical queries (approximately 65%), the GP can and will complete the patient request remotely and/or during a telephone encounter within 48 hours of submitting an eConsult.
What are the benefits to patients?
• not have to wait in a long telephone queue to request an appointment at 8am
• patients can send an eConsult at a time convenient to them and not have to wait until the surgery is open
• Capture illness sooner – no waiting days for an appointment to get an important diagnosis
• receive medical advice 24/7 via eConsult’s self help online services
• Patients have their symptoms remotely assessed by their own family GP and contact within 48 hours potentially without the need to visit the surgery in person
• Patients won’t necessarily have to take time off work or use holiday entitlement for the sake of a 10 minute GP consultation
We are confident that eConsult will significantly improve patient experience at Clarendon Surgery & The Angel Medical Practice. eConsult is used in over 640 NHS practices and used by over 6 million people throughout the UK and has demonstrated high patient satisfaction and excellent outcomes.
We hope you will join us in supporting this significant service improvement that we know will greatly benefit our patient population and give them access to their GP when they need it most.
As this is a pilot project, we would welcome any comments and feedback regarding eConsult and further service improvements.
Please email: email@example.com
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(Site updated 26/03/2020)