We always welcome feedback about our Practice and services we provide. Patient feedback is important to us, and we appreciate any comments or suggestions you may have.
We make every effort to give the best service possible to everyone who attends our Practice.
However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would like the matter to be settled as quickly, and as amicably, as possible.
To have your complaint investigated, you need to complain within 12 months of the event happening, or as soon as you first become aware of the issue you want to complain about.
The time limit can be extended in special circumstances.
Compliments and Suggestions
We welcome your comments on things we are doing well within the practice and also welcome your suggestions on things we can improve. If you would like to make a suggestion or provide us with any feedback. Please contact us, using the form below, or if you prefer write to the Practice.
Your feedback is extremely important to us as it helps us to see what we are doing well at and areas for improvement. You do not need to give your name or contact details if you do not wish to.
Friends & Family Test
Should you have any suggestions to improve how the Practice operates or manages its services, please complete a Friends and Family Test feedback form.
If you’ve encountered healthcare recently, either as a patient yourself or as a carer or friend of another patient, we would like to hear about your experience. Your story will be handled confidentially by the non-profit service, Patient Opinion, and may appear (without your name) on their website. Patient Opinion asks the Health Service to respond to the feedback you share, but does not reveal your identity.
Patient Participation Group
We would like to know how we can improve our service to you and how you perceive the Practice and our staff.