Appointments

Non-urgent advice: Our appointment system is changing

From Tuesday 11th June 2024 you are no longer required to call the surgery at 8am or 2pm for an appointment. Instead you can submit a medical query online from 8am directly to the surgery. Your medical query will be triaged by the clinical team who will decide the most appropriate course of action.

Request an urgent appointment for today or tomorrow (Monday to Friday)

All requests must be submitted via an online form. If you are unable to complete this form yourself, please ring reception and one of the team will help you to complete this (you will be asked a series of questions). Please ensure you include as much detail as you can to help the GP triage your request.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We may offer you an evening or Saturday appointment with Salford South East PCN GP Hub. This service is based at 9 Victoria Road, Salford, M6 8FX with appointments also available at Pendleton Gateway. Read more about the GP Hub Service (on Salford South East PCN Website).

Once your request has been triaged you will be contacted by the practice, this may be in the form of a phone call or a text message.

Request a routine appointment for in the next two weeks

All requests must be submitted via an online form. If you are unable to complete this form yourself, please ring reception and one of the team will help you to complete this (you will be asked a series of questions). Please ensure you include as much detail as you can to help the GP triage your request.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We may offer you an evening or Saturday appointment with GP Hub. This service is based at 9 Victoria Road, Salford, M6 8FX with appointments also available at Pendleton Gateway.

Once your request has been triaged you will be contacted by the practice, this maybe in the form of a phone call or a text message.

Cancel or change an appointment

  • Use an online form
  • Phone us on 0161 983 0190
  • Visit the surgery and let the receptionist know in person

Please tell us as soon as possible if you no longer need your appointment so we can offer your appointment to someone else and help reduce waiting times.

If you regularly miss booked appointments, you may be asked to find an alternative GP Practice and removed from our practice list.

Types of appointments

Depending on your problem we may offer you a consultation:

  • By phone
  • Face to face at the surgery

Appointments by phone can be more flexible and often means the clinician can help you sooner. Face to face appointments can be offered at Clarendon Surgery or the Angel Medical Practice. If you have a preference, please tell the Healthcare Professional or Care Navigator when booking your appointment.

Help with your appointment

When you complete your online form, please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond, although this cannot be guaranteed. You may need to wait longer if the person is not in clinic
  • If you would prefer to consult with the doctor or nurse by phone or face-to-face
  • If you need an interpreter
  • If you would like a friend, family member or member of staff to come in with you for a face-to-face appointment
  • If you have any other access or communication needs

How does this system benefit patients?

We work hard to listen to what you as patients tell us and your feedback is very important to us.  You told us you wanted better access to clinicians and so we got together to work out what we could do better and as a result we redesigned the whole appointment system to improve the speed in which you accessed a doctor.  We continue to monitor the uptake and level of demand and continually adapt out ways of working to ensure these are met.  The significant increase in our patient satisfaction levels and positive response from you has led to lots of other practices being interested in learning more and as a result Dr Tankel was invited to take part in a short film explaining the system and the constant analysis involved in making it work.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Chest pain (suspected heart attack)

Suspected stroke

Suspected meningitis

Anaphylactic shock (severe allergy)

Heavy bleeding or deep lacerations

Fluctuating levels of consciousness or completely unconscious

Difficulty breathing or stopped breathing with a change in colour

New seizure, fit or uncontrollable shaking

Non-urgent advice: For immediately serious conditions such as the following, go to the Emergency Department (A&E) immediately

A fever and lethargic (drowsy) child

A feverish and floppy (unresponsive) infant

Difficulty breathing

Sudden, severe abdominal pain

Accidental or intentional overdose of medication

Trauma (including falls) and possible broken bones or road traffic accident

If you need help with your appointment

Tips to make the most of your appointment

The Doctor may not be able to deal with lots of problems in one visit.

 A maximum of three appointments is permitted at any one time, including for yourself. If you require additional appointments for family members these must be arranged at another time.

It is best to talk about the most important problem first, even if it is the most embarrassing or worrying, Write everything down before hand if necessary.

Please bring a list of medication you are currently taking.

The Doctor can explain what has been said or any words you did not understand.

Only if you would like.

You may be asked to book a follow up appointment, be referred to a Consultant or require to attend for further tests.  Make sure you know if you need to do anything and write it down if necessary.

You may not been seen. Please allow plenty of time when travelling to the Practice, and if driving for parking your car.

Please be respectful to other patients and staff when attending the Practice. Disruptive or abusive behaviour will not be tolerated.

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Note – Patients should see their Dentist for problems with teeth or gums. If you are not registered with a Dentist and have a dental emergency (pain, swelling, trauma or bleeding) please refer to the NHS guidance How to contact a Dentist.

Additional Information

Home Visits

More Information about home visits.

Hospital Appointments – Book, Cancel or Change

Contact the hospital directly

You can book, cancel or change a hospital appointment by contacting a hospital directly by phone or through their website. 

Please do not contact the Practice regarding your arranged hospital appointments.

Find your Hospital

Use NHS e-Referral online 

You can also use the ‘NHS e-Referral’ system, to book cancel or change your appointment. It’s fast, convenient and secure.

Access and information: NHS e-Referral Tracking

Walk-in Centre

If you have a minor illness or have had a minor injury you may wish to attend the local Walk-In Centre where no appointment is necessary. 

2nd Floor, Boots
32 Market Street, Manchester
0161 839 6227

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving consent for treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.