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At Clarendon Surgery in Salford, our patient’s needs at the heart of everything we do. Our team of healthcare professionals offer a number of services to promote good health and wellbeing whatever your medical condition.

Clarendon Surgery & The Angel Medical Practice are excited to announce that we have launched eConsult – the online consultation software that gives patients a response from their GP within 48 hours.

What is the current problem?

It is no secret that GP Practices face increasing pressure to help patients get the right medical advice they need, as quickly as possible. 

At Clarendon Surgery & The Angel Medical Practice we pride ourselves on continually looking at new ways to improve our service and we recognise that the vast majority of our patients prefer the same day telephone consultation system we provide, there are others who would prefer a different type of access. Therefore, in order to ensure we meet the ever increasing demand and needs of our patients whilst ensuring resources are utilised appropriately, we need to adapt the way we deliver care and look at new ways of supporting our patients.

We want to challenge the status quo and provide a more efficient service that enables patients to contact us digitally.

From Monday 8th April 2019, we will be working with our local clinical commissioning group to pilot a new digital service called eConsult which patients can access through our practice website:

www.clarendonsurgery.co.uk

We will only improve access and the services we provide with the help and support of our patients.

What is eConsult?

eConsult is an evidence based online platform that enables patients to request medical advice from their GP by simply undergoing an online consultation.  During the online consultation patients may be provided with advice for self-help or for them to contact other services to receive the care that aligns with their symptoms. For example, the patient may be signposted to a pharmacy for minor ailments or emergency services for signs of critical illness.  Patients can submit an eConsult for a condition they have of which they want advice on (e.g. heart disease) or a new condition.
If a GP feels that a patient needs a face-to-face appointment then they will contact the patient within 48 hours and invite them in for an appointment that same day.  For many medical queries (approximately 65%), the GP can and will complete the patient request remotely and/or during a telephone encounter within 48 hours of submitting an eConsult.

What are the benefits to patients?
Patients will:
• not have to wait in a long telephone queue to request an appointment at 8am
• patients can send an eConsult at a time convenient to them and not have to wait until the surgery is open
• Capture illness sooner – no waiting days for an appointment to get an important diagnosis
• receive medical advice 24/7 via eConsult’s self help online services
• Patients have their symptoms remotely assessed by their own family GP and contact within 48 hours potentially without the need to visit the surgery in person
• Patients won’t necessarily have to take time off work or use holiday entitlement for the sake of a 10 minute GP consultation
• 
We are confident that eConsult will significantly improve patient experience at Clarendon Surgery & The Angel Medical Practice. eConsult is used in over 640 NHS practices and used by over 6 million people throughout the UK and has demonstrated high patient satisfaction and excellent outcomes.
We hope you will join us in supporting this significant service improvement that we know will greatly benefit our patient population and give them access to their GP when they need it most.
As this is a pilot project, we would welcome any comments and feedback regarding eConsult and further service improvements.

Please email:  clarendonsurgery@nhs.net

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(Site updated 12/04/2019)
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