Appointments

Request an appointment with your GP (Monday to Friday)

We operate a Total Triage model of care, this means that every patient request is first reviewed by a clinician before an appointment is booked. This helps us prioritise urgent needs and ensure patients are seen by the right person, at the right time, in the most appropriate way.” You can submit an appointment request via an online form using the link below.

https://accurx.nhs.uk/patient-initiated/p87634

Completing the triage form online significantly reduces the queue time on our phone lines which can often be very busy.

If you prefer, you may continue to ring reception and one of the team will help you to complete the triage form (you will be asked a series of questions). We hope to introduce an automated service in the near future to help reduce the queue and speed up the process, but in the meantime, please be patient with the team as completing request forms can take a few minutes for each patient.

However you choose to send your appointment request, please give as much detail as you can — this helps the GP understand your needs and make sure you get the right care

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We may offer you an evening or Saturday appointment with Salford South East PCN GP Hub. This service is based at 9 Victoria Road, Salford, M6 8FX with appointments also available at Pendleton Gateway. Read more about the GP Hub Service (on Salford South East PCN Website).

Once your request has been triaged you will be contacted by the practice, this may be in the form of a phone call or a text message.

Cancel or change an appointment

• Use an online form
• Phone us on 0161 983 0190
• Visit the surgery and let the receptionist know in person

Please tell us as soon as possible if you no longer need your appointment so we can offer your appointment to someone else and help reduce waiting times.

If you regularly miss booked appointments, you may be asked to find an alternative GP Practice and removed from our practice list.

Types of appointments

Depending on your problem we may offer you a consultation:

• By phone
• Face to face at the surgery

Appointments by phone can be more flexible and often means the clinician can help you sooner. Face to face appointments can be offered at Clarendon Surgery or the Angel Medical Practice. If you have a preference, please tell the Healthcare Professional or Care Navigator when booking your appointment.

Help with your appointment

When you complete your online form, please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond, although this cannot be guaranteed. You may need to wait longer if the person is not in clinic
• If you would prefer to consult with the doctor or nurse by phone or face-to-face
• If you need an interpreter
• If you would like a friend, family member or member of staff to come in with you for a face-to-face appointment
• If you have any other access or communication needs

How does this system benefit patients?

We work hard to listen to what you as patients tell us and your feedback is very important to us.  You told us you wanted better access to clinicians and so we got together to work out what we could do better and as a result we redesigned the whole appointment system to improve the speed in which you accessed a doctor.  We continue to monitor the uptake and level of demand and continually adapt out ways of working to ensure these are met.  The significant increase in our patient satisfaction levels and positive response from you has led to lots of other practices being interested in learning more and as a result Dr Tankel was invited to take part in a short film explaining the system and the constant analysis involved in making it work.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Tips to make the most of your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Note – Patients should see their Dentist for problems with teeth or gums. If you are not registered with a Dentist and have a dental emergency (pain, swelling, trauma or bleeding) please refer to the NHS guidance How to contact a Dentist.

Additional Information